I've been thinking about getting a security system but do not know much about them. Can you give me more information?:

A security system consists of a control panel that is usually located in a remote area of the house such as a closet or laundry room. This panel is the "brains" of the security system and receives signals from all the devices/sensors when you arm your system. Once the signals are received the control panel transmits the signals to AlarmClub's central station monitoring center where trained operators interpret the signals and dispatch the proper authorities.

back to top ^

I have heard I can receive a discount on my homeowner's insurance. Is this true and how do I go about receiving this discount?:

Depending on which insurance company you use, you may be eligible to receive up to a 20% discount on your homeowner's insurance. In my cases this discount can more than make up for AlarmClub's monthly monitoring rate. Once you go online with AlarmClub we will issue you a certificate of alarm. Simply mail/fax that certificate to your insurance company as proof that your location is monitored. They will then be able to apply whatever discount they may offer. Remember, fire alarm monitoring may provide you with an even greater discount!

back to top ^



I have a dog, cat, or other pet! Does that mean I can't use motion detectors?:

No, motion detector technology has come a long way and most manufacturers now offer a "pet immune" version of their sensor. These "pet immune" sensors have reduced sensitivity so that an animal under a certain size will not activate an alarm. Sensors are usually sold with a "pet immunity" weights such as 40 or 80 lbs. Additionally, you can always mask off the bottom of your motion detector lens so that it will not pick up motion at the ground level. This allows your animal free range while still protecting you against real intruders.

back to top ^



I already have smoke detectors that were installed when my house was built, why would I need additional smoke detectors tied into my security system?:

The battery operated smoke detector that you refer to is a simple life safety device. It is a local siren built into the detector that ensures no one will be trapped in your house during a real fire. A smoke detector that is tied into your burglar system is meant to add a second layer of protection in the event no one is home when the smoke detector is activated. The control panel will send the alarm signal as an activated smoke detector and the AlarmClub operator will then dispatch the fire department instead of the police department with the intention of saving your property from complete damage.

back to top ^



I see you only offer "wireless" burglar alarm systems. Are they as reliable as hard wired systems, and are they as easy to use?:

Yes, wireless devices have come a long way since they were first introduced and are now even more reliable than traditional hard wired systems. By investing in a wireless system you not only pay less initially as the installation is much easier, but you also save in the long run as service can be performed by anyone. No metering hidden wires or checking every device to see what is causing the problem. Each wireless device runs on long-life batteries and reports back to the control panel multiple times a day. If the control panel ever misses a report from a device you know right away which device is faulty saving the cost of troubleshooting an entire wired system.

Wireless systems are also very easy to use as you can move devices around as needs change. Additionally, wireless systems have devices such as wireless key fobs, similar to a remote car alarm key, that can arm and disarm your security system with a touch of a button. If you have your hands full as you enter your house you no longer have to rush to deactivate your alarm, simply press the button before you enter and be assured of no false alarms.

back to top ^



If my system reports to AlarmClub using my phone line, what happens if my phone line is cut or out of service?

That is a great question! Fortunately, AlarmClub has very flexible communication paths. You can either add a cellular radio as added line security or you can use an Ethernet connection as your main communication path. With the cellular radio there is no line to cut and works under any conditions. These radios can be backups or primary communicators. With these options you can even eliminate your traditional phone line and enjoy further monthly savings.

back to top ^

What if I lose power at my location? Will my security system still work?

Yes, most security systems come equipped with a battery backup. These battery backups usually work for 24 hours when new but lose effectiveness as they get older. You should make it a habit to periodically test the battery backup on your security system.

back to top ^


What if I accidentally set off my alarm?

We strive to educate our customers as best we can to eliminate the chance of user error, but we understand accidents happen. Simply call AlarmClub's central station at 561-833-9949 and immediately enter zero on your touch tone phone to be connected to an operator. They will ask you for your passcode cancellation to confirm your identity and then cancel the dispatch.

back to top ^

What happens when I press my system's panic button?

When an AlarmClub central station operator receives a panic button they immediately dispatch emergency services. You are not able to call in and cancel this type of alarm.

back to top ^

How do I know my system is working properly?

You should test your alarm system at least once a month. To do so, check your user manual or simply call 561-833-9949 and immediately enter zero on your touch tone phone to be connected to an operator. The operator will put your system into test mode and have you set off the alarm. You will then receive confirmation of the alarm. In the event that your system is not working we will have a technician call you back in a timely fashion to diagnose the problem.

back to top ^


What if I am moving? Does my system move with me?

If you own your system and it is wireless, simply take it down and install it at your new location. Once installed click here to move your service to your new address. If you do not own your system or it is hardwired click here to invest in a new wireless system for your new location.

back to top ^


How do I update my contact list?

Any changes to your contact list must be made in writing and sent to 1133 Old Okeechobee Rd. West Palm Beach, FL 33401 or faxed to 561-655-4423. This protocol is meant to safeguard you against any fraudulent activity.

back to top ^



Can AlarmClub monitor my existing system?

Yes, AlarmClub has software to remotely reprogram systems from most major manufacturers. Some security companies use proprietary equipment to prevent other companies from taking over their systems. In the instances that we cannot monitor your existing control panel you can always choose to invest in a new control panel and keypad while using your existing devices (motion detectors, door switches, etc.) to take advantage of AlarmClub's monitoring services.

back to top ^

If you have any other questions please contact us directly.

back to top ^