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Cancellation Policy - AlarmClub Security®

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Ensure a Smooth Cancellation

Transparent, Safe and Easy!

AlarmClub makes it remarkably easy to cancel their alarm monitoring services, offering a level of flexibility and transparency that is often absent in the home security industry. Unlike many providers that lock customers into long-term contracts with hefty cancellation fees, AlarmClub operates on a month-to-month basis with no-term contracts. This means you can cancel your service at any time without facing financial penalties. Whether you're moving to a new location, have purchased a new system from another provider, or simply no longer require the service, AlarmClub allows you to terminate your contract with ease. This customer-centric approach ensures that you have full control over your security needs without being tied down by restrictive agreements.

Moreover, AlarmClub prioritizes the safety and security of its cancellation process to prevent unauthorized terminations. This is crucial in maintaining the integrity of your security system, ensuring that only authorized individuals can make changes to your service. By implementing secure cancellation procedures, AlarmClub protects its customers from potential security breaches that could arise from unauthorized cancellations. Additionally, AlarmClub's policy of not locking out your equipment means that you retain ownership of your security system, allowing you to use it with another provider if you choose. This level of transparency and customer empowerment is a refreshing departure from the norm in the home security industry, where long-term contracts and equipment lockouts are common.

Can I Cancel Service Over the Phone?

To ensure security and prevent unauthorized cancellations, customers are required to fill out the specified form to cancel services in writing. AlarmClub does not accept verbal cancellation requests over the phone, as this policy helps protect customer accounts from unauthorized changes.

How Many Days Advance Notice is Required?

AlarmClub requires a thirty (30) day advanced notice to cancel your monitoring account. This notice period is necessary due to the additional steps involved in coordinating the cancellation with third-party cellular providers like AT&T and Verizon, as well as interactive platforms such as Total Connect and Alarm.com. These providers bill AlarmClub for your equipment's air time, and the notice period ensures a smooth transition and accurate billing adjustments.

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