Frequently Asked Questions - AlarmClub Security®
How to apply for a certificate of alarm?
1. Complete Application Form: Fill out the certificate of alarm provided by AlarmClub. This may include personal information, system details, and your monitoring plan specifics.
2. Payment: There is a $10 one-time processing fee associated with obtaining the certificate. Ensure you understand any costs involved and make the necessary payment.
3. Certificate Sent: Once your application is processed and approved, AlarmClub will issue your Certificate of Alarm Monitoring directly to your Insurance Agent. This certificate can be used for insurance purposes or to comply with local regulations.
How to update the credit card on file?
Click Here to learn how to update your credit card on file.
How to submit new customer information sheet?
Click Here and select the appropriate new customer information monitoring form.
How to find your AlarmClub.com order number?
Click Here to learn how to find your AlarmClub.com order number (e.g. AC-XXXX).
How to schedule activation appointment?
Click Here to schedule your new/existing system alarm monitoring activation.
How to book remote technical support?
Click Here to book your remote technical support appointment.
How to download your interactive monitoring app?
Click Here and choose the interactive alarm monitoring app you want to download.
How to request a RMA Number for product returns?
Follow the below requirements for product return:
1. Read the AlarmClub Return Policy listed on the top of this page.
2. Complete the return/refunds form listed below and submit to Company within thirty (30) days, starting from the date product was delivered.
3. In addition to the products, all manuals, warranty and literature must be unmarked and included.
4. Items must be unopened, in new and resalable condition. All packaging material (not torn or damaged) must be included.
5. Place smaller manufacturer branded boxes in a larger corrugated box with packing paper and write the RMA Number on the outside of the corrugated box.
6. Purchaser is responsible for any return shipping expenses and it is recommended that Purchaser purchase shipper's insurance.
7. Make sure to record the shipping tracking number for the product return package.
8. Return merchandise must be sent back to our address at AlarmClub Security, 1133 Old Okeechobee Rd, West Palm Beach, FL 33401, within ten (10) days of the issuance of the RMA Number. If a tracking number can not be referenced within the 10 days, the RMA can be cancelled.
How to test your security system signals?
Make sure to call AlarmClub's central alarm monitoring station (Mon-Fri, 8:00am - 5:00pm ET) to put your account on test while you replace the batteries of your security devices. This test is done free of charge for our monitoring clients.
1. Call AlarmClub at 1-844-335-5897.
2. Give AlarmClub agent your name, address, account number (CSID) and false alarm password.
3. Ask us to place your security system on test mode for 1 hour.
4. For the next hour you can cause alarms without the police, fire, or other departments being notified.
5. Please arm your security system and wait for exit delay (15, 30, 45, 60, 75 or 90 seconds delay) to expire.
6. Open your door and windows.
7. Walk in front of your motion detectors.
8. If you have an emergency button such as a panic button, go and press it.
9. Repeat steps 7, 8 as many times as desired.
10. Disarm your system using your keypad or keyfob.
11. After doing a complete test, contact AlarmClub at 1-844-335-5897.
12. Call AlarmClub to verify your alarm signals were received, Ask AlarmClub to place your account off test mode.
In the event that your system is not working properly, please call us at 1-844-335-5897 to have an alarm technician set up a remote service call to solve the issue.
How to sign up for alarm monitoring services?
Click Here and select the appropriate alarm monitoring service and proceed to online checkout.
Is the First Month-to-Month Bill Prorated?
Your first bill may appear higher than expected due to a prorated amount for the portion of the month that your monitoring system went online. This means that you are charged for the days your system was active in that month, in addition to the regular monthly fee for the upcoming month of service.
Additionally, if there were any past-due amounts on your account, those would also be included in your bill. The automated alarm monitoring charge typically occurs between the 10th and 15th of each month, so it's important to keep track of your billing cycle to avoid surprises.
Is a Credit Card Required?
Yes (We accept Amex®, Discover®, MasterCard® and Visa®).
Can I pay with Affirm®?
Not available for recurring billing (only for part orders).
Can I pay with Amazon®?
Not available for recurring billing (only for part orders).
Can I pay with Paypal®?
Not available for recurring billing (only for part orders).
Is it a Secure Transaction?
The PayPoint payment software utilizes point-to-point encryption (P2PE).
What if I have a Past-Due Amount?
If applicable, any past-due balance will be charged on the provided card.
What is the Recurring Billing Schedule?
The automated alarm monitoring charge will occur between the 10th and 15th of every month in advance on the credit card for the upcoming month of service.
What if my Sales Tax Changes?
We do business throughout the United States (US) and collect sales tax according to the particular states applicable law. If the law regarding any states sales tax changes, we are permitted to collect the appropriate sales tax at that time and correctly apply it on customer's credit card. In the event a customer is charged more or less sales tax than the law dictates in his/her specific location, it is the customer's responsibility to notify us and/or pay the appropriate taxes.
How to cancel alarm monitoring services?
Click Here and submit the form to cancel your alarm monitoring services.
