Contact AlarmClub Security!
Flexible Contact Methods
for Business & Home Security!
Here at AlarmClub Security, we pride ourselves on providing exceptional support and service to all our customers. Whether you have questions about your existing account, are interested in signing up for our services, need assistance with purchasing products, or require technical support for your DIY business and home security needs, reaching out to us is a breeze.
Our dedicated team is always ready to assist you with any inquiries you may have. You can contact us via phone, email, or through our website's AI chat. Our AI-powered chat is designed to provide quick and accurate real-time answers to your questions, making it easier than ever to get the help you need 24/7. We are dedicated to ensuring that our customers experience with AlarmClub Security is seamless and outstanding.
How to contact us by email?
Please email us at support@geoalarm.com. Our team will review your message and get back to you as soon as possible.
How to contact us by phone call?
AlarmClub Sales, Tech Support, and Customer Support:
To contact the AlarmClub support team by phone, you can dial our toll-free main office phone number at 1-844-335-5897 (Monday - Friday, 9:00 AM - 5:00 PM EST).
For technical support, sales support, or any customer support inquiry, simply call the number listed above and follow the prompts to be connected to the appropriate department. The customer service representatives at AlarmClub are available to assist you with any questions or concerns you may have. If you reach us outside of our phone support hours, please leave a message and we'll get back to you as soon as possible.
AlarmClub 24/7 Live Central Monitoring Station:
To contact AlarmClub's central station operators by phone, you can dial our toll-free main office phone number at 1-844-335-5897 and press Option 9 (Monday - Sunday, Available 24/7/365).
For assistance with alarm signal testing, placing your system on test, or verifying signals, please contact our Central Station directly. Our team is available to ensure your system is functioning properly and to help prevent any false dispatches during testing.
How to contact us by snail mail?
To contact AlarmClub Security by snail mail, you can send your inquiries or correspondence to the below mailing address. Please remember to include your best contact information so they we get back in touch with you.
Corporate Address:
Alarm Club, Inc.
1133 Old Okeechobee Rd
West Palm Beach, FL 33401
How to apply for a certificate of alarm?
1. Complete Application Form: Fill out the certificate of alarm provided by AlarmClub. This may include personal information, system details, and your monitoring plan specifics.
2. Payment: There is a $10 one-time processing fee associated with obtaining the certificate. Ensure you understand any costs involved and make the necessary payment.
3. Certificate Sent: Once your application is processed and approved, AlarmClub will issue your Certificate of Alarm Monitoring directly to your Insurance Agent. This certificate can be used for insurance purposes or to comply with local regulations.
How to update the credit card on file?
Click Here to learn how to update your credit card on file.
How to submit new customer information sheet?
Click Here and select the appropriate new customer information monitoring form.
How to find your AlarmClub.com order number?
Click Here to learn how to find your AlarmClub.com order number (e.g. AC-XXXX).
How to schedule activation appointment?
Click Here to schedule your new/existing system alarm monitoring activation.
How to book remote technical support?
Click Here to book your remote technical support appointment.
How to download your interactive app?
Click Here and choose the interactive alarm monitoring app you want to download.
How to submit a product return?
Follow the below requirements for product return:
1. Read the AlarmClub Return Policy listed on the top of this page.
2. Complete the return/refunds form listed below and submit to Company within thirty (30) days, starting from the date product was delivered.
3. In addition to the products, all manuals, warranty and literature must be unmarked and included.
4. Items must be unopened, in new and resalable condition. All packaging material (not torn or damaged) must be included.
5. Place smaller manufacturer branded boxes in a larger corrugated box with packing paper and write the Account Number (or Order Number) on the outside of the corrugated box.
6. Purchaser is responsible for any return shipping expenses and it is recommended that Purchaser purchase shipper's insurance.
7. Make sure to record the shipping tracking number for the product return package.
8. Return merchandise must be sent back to our address at AlarmClub, 1133 Old Okeechobee Rd, West Palm Beach, FL 33401, within ten (10) days after the approval of a return by Company.
Please Note: All product returns require written authorization, from an AlarmClub team member, prior to shipment back to Company.
How to test your security system signals?
Make sure to call AlarmClub's central alarm monitoring station (Monday to Sunday) to put your account on test while you replace the batteries of your security devices. This test is done free of charge for our monitoring clients.
Step 1: Call AlarmClub at 1-844-335-5897 and select Option 9.
Step 2: Give AlarmClub agent your name, address, account number (CSID) and false alarm password.
Step 3: Ask us to place your security system on test mode for 1 hour.
Step 4: For the next hour you can cause alarms without the police, fire, or other departments being notified.
Step 5: Please arm your security system and wait for exit delay (time before system arms) to expire.
Step 6: Open your door and windows.
Step 7: Walk in front of your motion detectors.
Step 8: If you have an emergency button such as a panic button, go and press it.
Step 9: Repeat steps 7, 8 as many times as desired.
Step 10: Disarm your system using your keypad or keyfob.
Step 11: After doing a complete test, contact AlarmClub at 1-844-335-5897 and select Option 9.
Step 12: Call AlarmClub to verify your alarm signals were received, and ask AlarmClub to place your account off test mode.
Step 13: Testing complete. You are done!
How to sign up for alarm monitoring services?
Click Here and select the appropriate alarm monitoring service and proceed to online checkout.
How to cancel alarm monitoring services?
Click Here and submit the form to cancel your alarm monitoring services.
